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  To John , Jack , Ben , and Caroline , the best hug givers I know

  Acknowledgments

  Unlike Chloe’s lists, mine could include a C and a D–Z yet still not have enough letters to name all the ways Annie Berger is, quite simply, the very best editor a girl could ask for. Her collaborative spirit made the entire experience a complete joy. Plus, she let me flail and squeal over how amazing this “my book is for real actually getting published” stuff is and never laughed at me (or at least not too loudly).

  I’d also like to thank the entire team at Aladdin, especially Jessica Handelman and Annabelle Metayer for a perfectly adorable (and purple!) cover, Katherine Devendorf for making these pages look so perfect, the marketing duo of Emma Sector and Carolyn Swerdloff for all their hard work, and Amy Cloud for stepping in so seamlessly.

  Special thanks to Holly Root, who lives up to her rock-star agent reputation at every turn and sometimes sends me pictures of yawning tigers. I love her equally for both.

  My name may be on the cover, but there is a slew of people who can lay claim to aspects of this book. A ginormous-doesn’t-cover-it thank you to the most astute critique partners out there: Dee Romito, Gail Nall, Alison Cherry, and Melanie Conklin. Your green highlighters make me giggle, your notes make me better, and your cheerleading makes this all extra-special. Another shout-out to my lovely beta readers: Nicola Call (who checked my “British” like the native she is), Hay Farris (even her in-text notes are hilarious), and Marieke Nijkamp (for mad Guitar Guy love).

  I owe a debt of gratitude to the people who took time away from their jobs to explain them in minute detail to me: David Sargent, concierge extraordinaire at Boston’s Revere Hotel (and his niece Paisley for letting me borrow her name) and Mary Cavet, who had me drooling with envy while walking me through a Rockettes rehearsal. Guys, she’s a Rockette. Enough said.

  In an industry that could be so cutthroat, the fact that everyone in our kid-lit community gives time, energy, knowledge, and genuine good wishes to help others’ dreams come true restores my faith in humanity every day and makes my “job” so much more meaningful! Special shout-out to my MG Betareaders, my SCBWI critique groups, Katherine Bush, and my OneFourKidLit friends.

  Closer to home, I have to thank my mom and dad for passing on their love of words in a hundred little ways, from tracing letters on my back at naptime, to teaching me to read with flash cards, to never getting on my case for having my head buried in a book 24/7. And to Kristen, for providing inspiration for every bratty little sister I write. Who knew she’d grow up to be way cooler than I am?

  Giant smooches to Jack, Ben, and Caroline: no matter how much fun it gets in my imaginary world, the fact that they exist in my real one is my very favorite thing about life.

  (Almost) last on the list, but first in my heart: my husband, John. That he spent a good chunk of an NYC business trip photographing every penny machine in this book (shh . . . don’t tell his boss) is only one of a million billion reasons he’s the best thing I ever encountered on a highway. I wouldn’t want anyone else by my side. SHMILY.

  And to my readers (especially you girls!): thank you so much for reading. Never stop, and always remember: go big or go home!

  Chapter One

  Oh. Holy. Yikes.

  Pygmy elephants sound like they’d be adorable, but when they look ready to charge at you? Mmm . . . not so much.

  I crouch low in the tall African grasses, the stalks tickling my bare calves below my skirt, and try to hold as still as possible. News flash: not super easy in heels. Even the really short kind, which is all Dad lets me wear. The narrow beam from my flashlight wobbles, and I have to clamp one hand on top of the other to steady it.

  “Almost there,” comes Professor Mosley’s muffled voice. “Aim the light a tad bit higher, Chloe. Something’s . . . ooph! . . . stuck here.”

  I point the light near the face of the motionless tribesman, not particularly wanting to linger on the elaborately painted designs covering his bare chest or on the spear in his hand, poised to release. Let’s not discuss the skimpiness of his clothing (if you can even call a loincloth “clothing”). Eww.

  “Aaaaaand . . . got it. Goodness, this is frightfully awkward. I might need a hand with this.” Professor Mosley, the museum curator, gestures with a chin jerk for me to move beside him in the glassed-in exhibit as he struggles with the decorated headdress of an eighteenth-century African Irigwe dodo dancer.

  “I have to admit, this is not precisely what I had in mind for my Friday night,” he says with a sigh, in a British accent that might sound snooty if you didn’t know he’s actually really nice.

  I stretch my arms up to help him lower the ceremonial costume from the head of the mannequin tribesman, careful not to disturb any of the banana fronds along its edges.

  “Kinda heard that one before, Professor . . . ,” I grunt as the weight of the headdress hits me. How on earth did people wear these things?

  We tiptoe around the grass hut toward the exit at the back of the glass case, which is:

  A. Again, not so easy in heels. Even mini ones.

  B. Even less easy carrying something that probably weighs more than the remarkably realistic-looking elephant we have to maneuver past.

  C. No C, actually. But lists with only A and B look sort of lonely.

  A night guard nods to us as we step out. He hangs an EXHIBIT CLOSED sign on the velvet ropes he’d set up along the front of the display.

  Professor Mosley tells him, “No need for concern, we’ll have the display sorted out before opening time tomorrow.”

  “You’re the boss, sir,” the guard says.

  “And aren’t I cursing that fact tonight,” Professor Mosley mutters, then turns to me. “Only for your father, young lady. Truly, I cannot imagine anyone else I would open the museum for after closing time to sneak out an African headdress. And just so that one of your hotel guests can have an impromptu wedding ceremony performed in traditional garb.”

  It’s true, people will do practically anything for my dad. It probably also doesn’t hurt that Professor Mosley knows Dad will be sure to send an insane number of guests to visit the American Museum of Natural History’s new exhibit this week. Concierges rely on favors, but we always try to return them quickly.

  I say “we,” but really it’s Dad who’s the concierge. For now, at least. Someday my name will be whispered in the same worshiping tones he commands from everyone in the hotel industry. At least I hope.

  If you’ve ever stayed in a fancy hotel, you’ve probably seen a concierge, tucked away at a podium or in an alcove to the side of the check-in desk. If your parents needed theater tickets or a dinner reservation or something just a tiny bit weirder, like an incubator to keep the peacock eggs they’re traveling with warm, they probably went straight to the concierge. And if he (or she) was anything like my dad, he (or she!) got it for them. Even the incubator. Dad likes to say there’s no such thing as an outrageous request.

  I don’t know about that, since I’ve heard guests ask for some pretty crazy things (hello, if you need to sleep in a hyperbaric chamber, you should probably just stay home), but I do know Dad never disappoints.

  “At your service,” he says with a smile to every guest who approaches him at the St. Michèle, the very best (in my honest opinion) hote
l in New York City.

  Basically, if my dad can’t get it for you, it doesn’t exist.

  At the moment I’m sort of wishing this headdress didn’t exist, because it’s really awkward to carry. It’s taking all my effort to keep it from scraping the floor and that’s with Professor Mosley holding up his end and most of the middle part.

  We maneuver our borrowed treasure down the deserted, dimly lit hallways of the museum, our footsteps echoing. I’m glad when Professor Mosley starts making conversation. It helps take my mind off the fact that if I drop this, I’ve pretty much destroyed a priceless and irreplaceable museum artifact, along with any hopes of following in Dad’s footsteps.

  “Well, regardless of the circumstances, it’s always delightful to see you, Chloe. Not only are you the spitting image of your father, but you’re just like him when it comes to handling the impossible.”

  Okay, so there are a whole bunch of things wrong with what he just said. First, even in his baby pictures, my dad never had the little cluster of freckles that cover the top of my nose and cheeks (which I either love or hate, mostly depending on the day), and second, Dad’s hair is dark brown, like an éclair from La Maison du Chocolat on Madison Avenue, while mine is more the blondish color of the wet sand at Rockaway Beach. Plus PLUS, mine’s wavy, not straight, and I wear glasses.

  But the part about my skills being like his makes me squirm, half out of embarrassment and half out of pride. I know they’re not. Yet. But they will be if I have anything to say in the matter. I can’t think of any job that is more challenging but also totally rewarding. Making people happy—even if it’s only for the length of their vacation—is like having a superpower.

  Professor Mosley lets loose with a giant sigh as we shuffle along. “Truly, I am going to need a stiff brandy by the time this night is over. Tell me, do they let eleven-year-olds into bars these days?”

  “I’m almost thirteen, but no, sir. It’s strictly Shirley Temples for me.”

  He grunts, shifting the weight of the headdress slightly. I have to do a quick sashay-step to avoid tripping. I really don’t envy the bride who’s going to have this thing on her head. Now I get why the ceremony is seated.

  Professor Mosley catches his breath for a second, then asks, “So, this wedding . . . Am I to understand this guest already had a million-dollar church ceremony a few days ago? Was that one not elaborate enough?”

  “Apparently the bride’s mother decided at the last minute she couldn’t give her blessing to the marriage until a traditional tribal wedding is performed. Since the tribe is in Nigeria and we’re in Manhattan, we’re improvising. All we want at this point is for the bride to stop crying and start enjoying her honeymoon. The other guests are starting to complain about the sobbing noises.”

  “And your dear father was able to find a Nigerian fellow in New York who knows the ritual? Amazing!”

  I can see the door—and salvation—steps away. Yahoo. My fingers cramp a little, and I try to wiggle them without losing my grip.

  “Dad’s still back at the hotel working out the details, but he’s found someone.”

  Pushing the emergency-exit door open with his back, Professor Mosley guides us down a ramp and over to a limousine parked behind the loading dock. My driver, Bill (well, really the Hotel St. Michèle’s driver, on loan for official hotel business), is waiting with the car doors open. He rushes over to take the weight off my hands. Gotta love Bill. Together the two men slide the headdress gingerly across the backseat of the limo.

  When it’s safely in place, I finally let all the air out of my lungs.

  Reaching into the front seat for my sequined purse, I pull out a neatly numbered to-do list and a pencil topped with a fluffy yellow pom-pom that perfectly matches my canary-colored sweater set. It’s kind of a thing with me. Every day I pick out the pen that matches my outfit and tuck it into my purse. This is the kind of attention to details that hotel staffers at ultrafancy hotels need to be very good at, so I figure I should get in the habit as soon as possible.

  I consult my list. Okay, so all we need now is some face paint to stand in for colored clay, a wooden drum, and a bunch of noise-canceling headphones for the guests in the adjoining rooms. Easy peasy.

  I make a million and twelve promises to the professor that I will guard the headdress with my very life, then scoot into the front seat next to Bill.

  “Where to, Sunshine?” he asks.

  As Bill slides the limousine into a swarm of yellow taxicabs, I unlock my smartphone and begin punching buttons, working off a list of numbers for instrument rental shops on the Upper West Side.

  Yup, just another day in the life of a concierge at New York City’s finest hotel (well, technically in the life of the concierge’s daughter, but still . . .). And if things continue to go this awesomely, I’m one step closer to earning my own spot among the legends in the hotel biz.

  Chapter Two

  So it’s been four days since the world’s most cosmopolitan tribal wedding ceremony, and the drumbeats are still thumping around in my head, but otherwise, things are mostly getting back to normal. Or as normal as it gets when you live at the Hotel St. Michèle. Which means, not that normal at all.

  But seriously cool.

  When Mom died five years ago, Dad wanted a change of scenery, so he finally let himself be stolen away from his old hotel by the competition. But not before he worked out a sweet deal that included our apartment “on premises.” That way he could keep an eye on me while he worked. Did I mention Dad’s really good at negotiating?

  Now he gets to offer “service with a smile” to all the posh guests, and I get to have a whole hotel for a backyard. Plus, I can help Dad at work any time I want. Since the hotel maids clean our living quarters, Dad lets me count helping him out with concierge stuff as my chores. Which totally works for me because:

  A. I don’t have to make my bed or empty my trash or even hang up my towels if I don’t want to (except I usually do anyway, because I’m not a total slob; also, I don’t want to make extra work for Housekeeping, since they always sneak me the tiny bubble-bath bottles from the maid’s cart).

  B. I can soak up everything Dad does, the way Chef’s biscotti soak up the hot melted chocolate he sends me after school. Plus, the more I learn from Dad, the more often he’ll call me his “Capable Chloe.”

  C. Yup. Still no C.

  My friends use a different nickname than Capable Chloe. They call me Eloise, after the children’s book about that girl who lives at the Plaza. Of course, just because I live in a hotel doesn’t mean I can get away with any of the stuff EloiseI does in the book. Mostly because she’s the daughter of a guest (and guests are always, always, ALWAYS right) and I’m the daughter of an employee. Big difference.

  The St. Michèle is no Plaza Hotel, though.

  It’s way better.

  When you put your hand on the shiny brass handle and spin yourself through the sparkling glass revolving doors, all the honking and jackhammering and subway-brake screeching noises of the city whoosh away and you step inside a fairy tale. Everything in it is marbled and golden and mirrored and wrapped in two-thousand-thread-count Egyptian cotton. If you’re lucky enough to stay at the St. Michèle, you’re pretty lucky in general. Because you’re also probably pretty rich.

  Or you’re the daughter of the concierge.

  Most days there’s nowhere I’d rather be than hanging around the hotel. Today I’m not so sure, judging from the look on Dad’s face as he lowers the phone from his ear.

  It’s like he’s just seen a ghost, only our hotel isn’t one of those haunted ones. Guests sometimes say they hear strange noises coming from the air vent in room 1421, but I happen to know for a fact that the vent in that room leads directly to a supply closet where Bobby, one of the busboys, likes to sneak off to nap. And that guy can SNORE!

  “What’s up, Dad?”

  His hand shakes slightly as he places the phone on the cradle, and he has a faraway look in his eyes. Dad is
never frazzled, so this can only mean one thing.

  Uh-oh.

  “La . . . La . . . LaFou,” he finally manages.

  This is bad.

  Really, really bad. Sound-the-alarm bad.

  Not all rich people are pains in the butt; in fact, most of our guests are super friendly. But the LaFous could write a whole book about how to be the worst hotel guests since the beginning of time (or whenever hotels first started anyway). I can see it now:

  Chapter 1: Never be satisfied with anything anyone tries to do for you, ever.

  Chapter 2: Remember, all complaints sound much better when screamed at an insanely loud volume.

  Chapters 3–23: Repeat.

  “How much time do we have to prepare?” I ask Dad. But before the word “prepare” is finished leaving my mouth, I glance out the window and spy a head full of fat curls bouncing along on top of a small round body. Then the whole package comes whirling through the revolving door. Her nose is so far in the air, I’m not sure how she’s managing to walk a straight line. I’m guessing part of the reason it’s up there is to avoid the cloud of perfume that’s practically visible around her, like the dirt bomb that surrounds Pigpen. What little kid wears perfume, anyway?

  Marie “The Terror” LaFou is four foot zero of sheer spoiled brat.

  A minute later her super-skinny mother pushes into the lobby, snagging her long pearl necklace on the door handle and tripping over the hem of her floor-length dress. A businessman by the coffee cart slaps a hand over his eye, having just been temporarily blinded by the beams of light shooting off Madame LaFou’s bazillion-carat ruby ring.

  Marie’s father ambles in behind them like he owns the place. Bellhops and doormen, fingers crossed for a ginormous tip, follow behind in formation, drooling like little kids lining up at an ice cream truck.

  The procession makes its way to the front desk, but just before they reach it, Monsieur LaFou veers off to Dad’s concierge podium.